I hope you will accept my sincere apologies, but we have discovered that the level of Boron found in a sample of our product, Gooband GP074 (Batch Code 3), was higher than the permitted levels.
As you know, we take great pride in our record of safety and quality control here at Keycraft, so this finding is of great concern to us, as I know it must be to you. We are, therefore, recalling this product, and as a precaution we are also voluntarily recalling the following lines of product that were produced at the same time as GP074. These are: GP074 Googoo (Batch 4), GP075 Glittogoo (Batch 3 and 4), GP076 Toogoo (Batch 3 and 4) and GP077 Glowgoo (Batch 3 and 4).
I appreciate how popular these products are, so, having taken measures to ensure this situation is not repeated, we already have more Goobands in production. We will be using airfreight to bring these to our customers as quickly as possible.
I realise that this is inconvenient for you and we will, of course, swiftly remove any stock you have and provide a credit note accordingly. If I could ask you to please photograph your affected stock as evidence of recall, we will act on this immediately. As a gesture of good-will I would also like to offer you a 10% discount on your next order from our Goobands family of products.
Further details of the recall are in the downloadable letter below, that we recommend you display in-store. We believe in honesty and transparency here at Keycraft, so if you have any questions at all, or would just like to discuss the recall, then please do not hesitate to contact myself on email@example.com, or speak to your Keycraft account manager.